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Tag Archives: iPhone
Tue, June 15th, 2010 by jallenlaw
TROUBLE IN PARADISE
OK, so Apple has come up with a great new device called the iPad. I got mine on April 30, 2010, because I chose to wait for the release of the 3G versions. I really like the iPad and will write more about that in a later post. I chose to write this post to warn all of you who may get an iPad 3G about a very serious rift between Apple and AT&T respecting the servicing of the iPad.
My iPad 3G works fine except for the cellular radio. It failed shortly after I received the iPad. We can discuss Apple’s quality control some other time. When it failed, I got “NO SERVICE” messages everywhere I went. I contacted AT&T as I thought it was a network issue and was told repeatedly that AT&T does not support the iPad and that Apple provided all technical support respecting the iPad (even 3G network issues). It will probably not surprise you to learn that contacting Apple tech support resulted in the finger pointing back to AT&T. Apple tech support’s position was that AT&T had the responsibility of providing tech support for all 3G network related issues, as Apple could not provide support for AT&T’s network problems.
AT&T went so far as to tell me that they could not service the iPad, as Apple had not provided them with any information as to how to support the iPad. AT&T’s store personnel and customer service personnel actually got downright surly about it.
I have long believed that Apple made a bad decision in partnering with AT&T and that AT&T represents the weakest part of the iPhone/iPad package. That belief results from the frequently dropped calls, spotty coverage and poor customer service and support that AT&T has provided over the years and continues to provide now. In this instance, however, I believe Apple and AT&T both equally share the responsibility for this situation. Neither Apple nor AT&T provided accurate or adequate information to their customer service or first tier technical support personnel or, in the case of AT&T to their in-store employees and managers.
If you encounter similar problems with your iPad 3G(and I expect that you might as was told by an AT&T customer service supervisor that she had handled seven calls similar to mine that day), be sure that you get to second tier tech support. I finally got my issue resolved (Apple sent me a replacement iPad) by getting to the second tier of Apple’s tech support and having the tech support person get a second tier AT&T tech support representative on the line. A three-way conference call resolved the issue in about 20 minutes. In that call, both the AT&T and the Apple second tier tech support representatives repeatedly apologized for their company’s mishandling of the problem and for the lack of correct information that the lower echelon tech support representatives had respecting the manner in which to address such problems and the issue of which company is responsible for what.
Copyright 2010 Jeffrey Allen.
Posted in Hardware, PDA, Product Review, Smart Phone, Travel
Tagged Apple, ATT, customer service, iPad, iPhone, technical support
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Tue, March 16th, 2010 by jallenlaw
THE MOTOROLA DROID
I have been playing with the Motorola Droid on the Verizon network for the last couple of months. My first reaction to the Droid was that it did not stack up to my iPhone. While nothing has changed that conclusion, I have developed some respect for the Droid as it has proven a very decent phone. I have not had any trouble with it; it has performed well for me and it has the advantage of using the Verizon network, which provides better coverage than a number of its competitors. You can learn more about the Droid and its features on the Motorola website at www.motorola.com/Consumers/US-EN/Consumer-Product-and-Services/Mobile-Phones/ci.Motorola-DROID-US-EN.alt or on Verizon’s site at http://phones.verizonwireless.com/motorola/droid/#/home.
The Droid is a slider style phone and has a physical keyboard. The physical keyboard is, perhaps, its weakest link. The keyboard has small level keys. They do not have raised ridges, such as RIM uses with some of the Blackberry models. I prefer the raised ridges as they make it easier to use. Raised ridges on a slider phone, however, could pose a problem as they would either require extra space making the phone cumbersome or interfere with the sliding process. In truth, I prefer the virtual keyboard option and rarely use the physical keyboard.
The Droid has a 5mp camera, complete with a flash unit. It takes very decent pictures. It also takes high quality movies. As with most smart phones, you can play movies and music on it. The Droid comes with 16GB of internal memory, but you can add more through the use of micro SD cards. The phone came with a 16GB micro SD card installed and supports up to 32GB micro SD cards.
The Droid uses the current iteration of Google’s Android operating system. I have worked with the Android system since shortly after it came out and I like it. It works smoothly and easily, bringing substantial power to the smart phone without burning up the battery. Like the iPhone’s OS, the Android system allows for the use of Apps or applications. In fact a number of Apps available on the iPhone also have Android versions. The variety of Apps for the Android system does not approach that available for the iPhone yet; but you can get a lot of usable Apps for the Android phones.
Copyright 2010 Jeffrey Allen.
Posted in Hardware, PDA, Product Review, Smart Phone
Tagged Android, Apple, Google, iPhone, Motorola, Motorola Droid, Product Review, Smart Phone
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Wed, December 30th, 2009 by jallenlaw
Year-End iPhone Case Sale
The folks at Uniea asked me to let you know that they have a year-end special sale on their cases at their web store. The information you need is as follows:
The code is “newyear” and it is good for 20% off on any purchase in the online Uniea store at http://www.unieastore.com. The offer is valid From 1/1 to 1/3 only and is valid worldwide.
Uniea send me some sample cases to look at a while back; I thought they were pretty decent. In fact I have been using one of their samples on my iPhone 3Gs for the last month or so and I like it quite a bit. If you have a chance, you might want to wander over to their website and take a look.