Tag Archives: ATT

Tue, June 15th, 2010 by Graves and Allen

TROUBLE IN PARADISE

OK, so Apple has come up with a great new device called the iPad.  I got mine on April 30, 2010, because I chose to wait for the release of the 3G versions.  I really like the iPad and will write more about that in a later post.  I chose to write this post to warn all of you who may get an iPad 3G about a very serious rift between Apple and AT&T respecting the servicing of the iPad.

My iPad 3G works fine except for the cellular radio.  It failed shortly after I received the iPad.  We can discuss Apple’s quality control some other time. When it failed, I got “NO SERVICE” messages everywhere I went.  I contacted AT&T as I thought it was a network issue and was told repeatedly that AT&T does not support the iPad and that Apple provided all technical support respecting the iPad (even 3G network issues).  It will probably not surprise you to learn that contacting Apple tech support resulted in the finger pointing back to AT&T.  Apple tech support’s position was that AT&T had the responsibility of providing tech support for all 3G network related issues, as Apple could not provide support for AT&T’s network problems.

AT&T went so far as to tell me that they could not service the iPad, as Apple had not provided them with any information as to how to support the iPad.  AT&T’s store personnel and customer service personnel actually got downright surly about it.

I have long believed that Apple made a bad decision in partnering with AT&T and that AT&T represents the weakest part of the iPhone/iPad package.   That belief results from the frequently dropped calls, spotty coverage and poor customer service and support that AT&T has provided over the years and continues to provide now.  In this instance, however, I believe Apple and AT&T both equally share the responsibility for this situation.  Neither Apple nor AT&T provided accurate or adequate information to their customer service or first tier technical support personnel or, in the case of AT&T to their in-store employees and managers.

If you encounter similar problems with your iPad 3G(and I expect that you might as was told by an AT&T customer service supervisor that she had handled seven calls similar to mine that day), be sure that you get to second tier tech support.  I finally got my issue resolved (Apple sent me a replacement iPad) by getting to the second tier of Apple’s tech support and having the tech support person get a second tier AT&T tech support representative on the line.  A three-way conference call resolved the issue in about 20 minutes.  In that call, both the AT&T and the Apple second tier tech support representatives repeatedly apologized for their company’s mishandling of the problem and for the lack of correct information that the lower echelon tech support representatives had respecting the manner in which to address such problems and the issue of which company is responsible for what.

Copyright 2010 Jeffrey Allen.

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Mon, August 4th, 2008 by Graves and Allen

Coming Attractions

 

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I have my hot little hands (OK, big hands) on three new smart phones/PDAs/Cameras/whatevers that look very impressive so far.  I will report on each of them in more detail in the near future.  The three I am playing with:  Palm’s new  Treo Pro (sleek, slim, light and running on Windows Mobile 6.1, unlocked GSM);  the Blackberry Bold (for about a week the hottest Blackberry around, amazingly better visual presentation and a very nice physical thumb board, currently available from AT&T); and the very impressive (already my favorite Blackberry, the Storm (no physical keyboard, but multiple virtual keyboards, excellent graphics, and a touch screen you have to try to believe.  It actually gives you a physical click response to a key press).  Anyway, I will keep you posted on how they do as I test them in various situations and put them through their paces. tonalin cla gnc chitosan performance enhancer Dirty Sanchez: The Movie hd

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Thu, May 22nd, 2008 by Graves and Allen

A Bold New Blackberry

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I have been playing with Blackberry’s new Bold for a month or so. I am very impressed with it. For my money, when it first came out it was the best piece of hardware released to date by Research in Motion. It remains an excellent telephone, but in my opinion eclipsed by the Storm, released shortly after the Bold. I will write about the Storm later.

The Bold does everything that previous Blackberry devices did, only better in most cases. The size and shape of the Bold does not radically differ from the last generation of devices, but it has a finish that looks more substantial and professional than the plastic-cased Curve.

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The Bold comes with built-in GPS, a 2.0 MP camera, Blackberry Maps, video recording capability, Wi-Fi, the standard compliment of PDA programming (calendar, contacts, etc.) and handles mail with the typical Blackberry aplomb. It also provides excellent telephony (including a built-in speakerphone), SMS/MMS support and plays MP3 music.

Without a doubt, the Bold’s biggest upgrade relates to its display. The display has a half VGA resolution (480 x 360 pixels) and uses a backlit transmissive TFT LCD screen. The display is bright, deep and rich. I judge it as far and away the best display on any Blackberry as of the release of the Bold.

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The Bold has a full qwerty-style keypad and I like the touch, feel and size of the keys.

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The Bold initially came out only on the AT&T system and works with the AT&T Edge network to provide reasonably fast Internet support. It is a GSM phone and should prove to be “unlockable”, allowing you to use it with other GSM systems throughout the world once you have an unlocked unit.

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RIM claims 4.5 hours of talk time and 13.5 hours of standby time for the Bold. Because of the way I use and test phones, I have never matched the amount of talk or standby time on any phone that the manufacturer claims for it and the Bold is no exception. I have no problem getting 2-3 days of use between charges though and that works fine for me. My Own Private Idaho move

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Copyright 2008, Jeffrey Allen.  All rights reserved.

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