Tag Archives: MacBook

Wed, November 4th, 2009 by Graves and Allen

On Installing SNOW LEOPARD

Snow Leopard is an upgrade to Leopard and you need to take your computer to that OS first to upgrade to Snow Leopard.  Although Snow Leopard only costs $29 for a single license, if you don’t already have Leopard on our computer, you have to purchase a copy of Leopard if you want to use it.  The OS also requires a Mac with an Intel processor.

Image courtesy of Apple, Inc.

Image courtesy of Apple, Inc.

It will probably take some time before you see the benefit of the most significant enhancement for the new OS- its support of 64-bit software.  Once vendors start producing 64-bit code for programs, you should see a marked improvement in processing speed.  Until then, not so much.  Apple has announced that it has converted its key system applications to 64-bit, so you will see a speed jump there right off the bat.

We are moving from two to four core processor computers.  Snow Leopard takes advantage of the new multi-core processors.  Intel produces several multi-core processors. Apple has had multiple core processors available in its Mac Pro line for some time.  Apple recently announced that it would ship a 27” quad-core processor iMac in November 2009.

Moving to a quad core-processor and code written for a 64 bit OS/processor combination will generate substantial speed improvements for the system.  I have discussed some of the new features of Snow Leopard in a review that I wrote for the November issue of the Technology eReport, you will be able to find that review on the ABA’s GPSolo Division web site in the near future.  Apple has devoted a section of its web site to Snow Leopard and its features.  You may want to take some time to look through the web site to help you decide whether you want to upgrade.  You can find the information at: http://www.apple.com/macosx/.

I installed Snow Leopard over existing Leopard installations on two different generations of iMacs, a MacBook, a MacBook Air and a MacBook Pro.  Each of the installations went smoothly and fairly quickly.  Once I completed the installation current versions of my programs worked just as they had before the installation.  Some older programs had problems, but Snow Leopard compatible updates e released within the last month solved most of those issues.  If you upgrade to Snow Leopard, I strongly recommend that you check out your existing software and make sure that you have the most current versions of the programs you need.  If you do that you should have no significant problems from the new OS.

My overall reaction to the new OS is that it provides a good tune-up for the Leopard OS and justifies the $29 price tag.  I plan on getting a quad-core iMac and expect that I will see a very significant performance improvement at that time.  I will write about it after I have had the chance to use it for a while.

Copyright 2009, Jeffrey Allen, all rights reserved.

Posted in Software | Tagged , , , , , , , , , , | Leave a comment

Sun, May 4th, 2008 by Graves and Allen

Caveat Emptor

I must admit that in my some 30 years as a loyal customer of Apple Computer, I never once thought that I would find myself in the position of writing about Apple’s lack of concern for its customers. I knew I paid premium prices for Apple products, but the quality of the products and the support justified the additional expense in my book. Well, it just goes to show how things can change significantly over a quarter century.

Beavis and Butt-Head Do America download

I recently upgraded my MacBook to a brand new MacBook to take advantage of some of the new innovations since my two-plus year old MacBook left the assembly line and notwithstanding Apple’s decision to downgrade the unit by shipping it without any Firewire connectivity.

Actually, the Odyssey I entered upon by buying the new MacBook relates directly to the absence of a Firewire connection. In the old days, when you got a new Apple computer, you simply plugged them together with a fire-wire cable and transferred your identity from the old to the new. download Meet Joe Black Now that Apple sells computers without FireWire, they created a program that transfers the identity much more slowly through the Ethernet connection or via AirPort. I could have dealt with the fact that the program worked more slowly with Ethernet than with FireWire, if it only worked. Unfortunately, it did not. Apple shipped my computer to me at the end of November 2008 with a known defective program on it. The software to transfer my files from the old to the new computer simply would not work. I know for sure that Apple knew the software was defective when it was put on my computer, as an Apple tech support agent (the fifth that I talked to as the first four had no clue what was going on) told me that Apple had released an update to the software in October. Dangerous Liaisons movie augmentation queens breast pravachol

When I asked why Apple would knowingly ship defective software, I got no good answer. When I asked why Apple would not disclose that they had shipped the computer with defective software and that I had to update it before it would work, I again got no good answer. buy Shut Up and Kiss Me! I was told it was a lot of work to change the image Apple uses in manufacturing its computers. Apparently Apple would prefer to avoid that work and let its customers waste their time toiling in a futile effort to make the defective software work. Note, however, that it would take relatively little effort to print a page of instructions respecting the need for the upgrade and packing it in the box with the computer. Apparently, that also proved too much work for Apple to willingly undertake.

To make matters more interesting, during the two days I fought with the defective software I made five calls to Apple’s tech support department.

Razorback dvdrip

In fairness, Apple’s tech support used to be a crown jewel. Now it appears that the jewel fell out of the crown. The first three tech support agents I talked to had no clue what to do or what the problem was (or, if they did, they were not talking).

The fourth rep that I talked to (a “product specialist”) told me that the new version of the software required that I have DVD/CD sharing turned on, a non-intuitive adjustment at best, and one, interestingly enough, that Apple did not include in the instructions for its software.

It was not until my fifth call to technical support that I finally got someone who had and was willing to share any knowledge about the issue. He immediately told me that the update was released in mid-October, and that I needed to get the update before the software would work. Despite his knowledge on this point, he had no idea why almost 6 weeks after releasing the fix, Apple would continue to ship out computers with the bad software and not make any disclosure about it.

I was sufficiently miffed by my experience that I contacted Apple Customer Service to complain about what happened. I got more excuses. The Customer Service manager I talked to explained to me that not getting the most recent software was a matter of what he described as “logistics”. He had no good answer for the failure to make disclosure about the defective software.

Now, I can understand that right after a software upgrade, it may take a bit of time to work the new software into the image used on new computers.

Six weeks appears to be more than enough time for that, however. The Next Best Thing the movie Waking the Dead dvdrip To make matters worse, by way of comparison, my previous experience with Apple is that when they shipped a computer with old software, they disclosed it. When I bought an iMac computer shortly after Tiger was released, the computer came without Tiger installed, but with Tiger disks and a letter telling me that I needed to install it. I would certainly have preferred that Apple send it with Tiger installed so that I did not have to go through the upgrade process; but I had no real problem with the fact that Apple disclosed what happened up front.

Over the years, I have spent a lot of time telling people how much I thought of Apple and its tech support. In the interests of fairness and full disclosure, I felt I needed to tell the other side of the story too. I would be very careful in dealing with Apple in the future, as it appears from my experience that Apple no longer has any significant concern about its customers once it collects its premium prices. I won’t go so far as to tell you not to buy Apple, as I still believe that Apple does generally make good products. Moreover, any number of other companies show a similar disregard for their customers; and Apple does not appear any worse than many of them. Unfortunately for both Apple and its customers, Apple no longer appears any better.

Copyright 2008, Jeffrey Allen.  All rights reserved.

lawsuit prednisone

Posted in Software | Tagged , , , , , , | Leave a comment