Tag Archives: warranty

Mon, June 22nd, 2009 by Graves and Allen

Partial Redemption for Mophie

A few weeks ago I wrote about my experience with the Mophie Juice Pack Air;  perhaps more accurately, I wrote about my experience with Mophie’s support and warranty service.  Since that post Mophie has somewhat redeemed itself as to its support and warranty service.  The jury remains out about the device, however.

Although Mophie’s support department never returned any of my telephone messages, several days after I wrote the last Mophie-related post, I received a call tag for the dead device.  I packaged the device up and gave it to the carrier.  Not quite a week later, I received an email telling me that Mophie had determined that my Juice Pack Air was defective and that they would ship me a replacement.  A week later I received the replacement white Mophie Juice Pack Air.  It appeared to be a brand new (as opposed to remanufactured) device.  Accoerdingly, while I do wish they had returned my phone call, I have no other substantial criticism of Mophie’s support or warranty service.

My testing of the Juice Pack Air has commenced anew as I have recently upgraded my iPhone to the Aple’s new iPhone 3Gs, operating on the new OS Version 3.

More on the testing later, as I remain concerned about the issue of signal blockage and have discovered that the new device will not talk to iTunes with my new phone and OS 3.0.

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